We package everything 

Souqpack provides shipping across all cities in Saudi Arabia 

Getting started with us is easy.

Click on our Sign Up page. Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters).

Click ‘Create Account’.

That’s it! You're now part of the souqpack family!

Search for the product of your interest and click on it to view the product page.

Scroll down the page to find the ‘Specification’ tab or click on the floating “Specification” button to view all the product specifications.

Your cart will consist of the products that you added by clicking on the 'ADD TO CART' button.

You have the option to view your cart by clicking on the 'CART ICON' on the top right corner of the website.

You can view your shopping cart by clicking on the ‘CART ICON’ on the top right corner of your web page. 

On each item in the cart, you will see the ‘Remove’ label in the bottom right corner of the item. Click to remove it from your cart.

Once you’ve placed an order, you’ll be notified as your order progresses.

To check the status of your product, log in to your souqpack account and click on the 'Orders' tab.

You’ll be able to see the status of each product here. Clicking on a product will also give you detailed information about the status of the product.

As soon as you place an order online, you will receive an email confirmation along with an SMS which will consist of your order details and order number.

We’ll continue to notify you via email and SMS on the progress of your order until it reaches you.

Browse through our range of products and look for the item of your interest.

Click on the product you want to buy; this will take you to the product page.

Select your preferred quantity and click on the 'Add to Cart' button.

The product(s) you’ve selected will be added to your cart.

If you have a request to manufacture a product with us, you can pay the bank transfer to the company's bank account

Choose between ‘Continue Shopping’ if you would like to add more items or ‘checkout’ with the items in your cart.

To view your cart, click on the 'Cart Icon' on the top right corner of the page.

Click on the 'Secure Checkout' button to continue.

If you are a returning customer, please enter your Login details to proceed.

If you are a new customer, register here with your contact details.

Choose your delivery address to proceed.

Once you’ve reviewed your order, click on the “Place Order” button.

You will be asked to verify your phone number if your order was placed for the first time with that phone number.

Happy shopping!

Re-sending the order confirmation email is not an active function at the moment.

Please follow the below steps to check if you got your confirmation email:

- Make sure you check your inbox for the email registered against your order.

- Check your Junk or Spam folders.

If you still can’t find it, contact our customer service crew at 0552222048 in KSA  or chat with us for assistance.

Yes. All the products that are listed on souq pack are brand new and authentic. In some cases, the product will have its own warranty by the seller.

Happy shopping!

To view your orders, please check if you’ve logged in to your souqpack profile.

You can login to your souqpack profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.

Please get in touch with our customer service crew at 0552222048 in KSA  or chat with us should you face any problem with the product you’ve purchased.

Sign in to your souqpack profile. 

Click on the ‘Orders’ tab to view all your successful orders.

As well as being notified by email, you can check the progress and status of your order by logging into your souqpack account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product. 

When your order is shipped, you will be notified by SMS and email, and once it's out for delivery you will receive SMS with a link to reschedule, combine or cancel the shipment.

All orders will be shipped by our delivery partners.

You can cancel your order during the confirmation or while it's under preparing by logging into your souq pack account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

We’ll notify you about the status of your order via SMS and email.

We’ll only call you if any of the information provided by you needs additional verification.

For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@souqpack.com

e.g.  Saudi National ID

Sometime the customer's payment will be put on hold. This means that even though the payment is successful from the customer's end, due to some security reasons it is temporarily put on hold on noon's system until successfully verified. 

You can choose from the following options to pay for your souqpack orders:

1. Credit / Debit Cards (Visa, MasterCard, and AMEX)
2. Bank transfer to Souq Pak account

• Best market price

We believe in fair, everyday pricing on authentic products you can trust and an exceptional shopping experience. Our friendly customer service team is available 24/7, every day of the year. Reach out to them anytime via chat or by calling 0552222048 for KSA from 8:00 am to 10:00 pm.

• Fast service

 We will always show you the best delivery options based on your product choice and delivery address.