Terms and Conditions

Welcome to the website

These terms of use and all additional policies and conditions (if applicable) on the site provide for the terms we provide you to access and use the site, services and applications, including our mobile app (collectively referred to as "services"). You can find out all additional policies and conditions here ("Legal Documents").

Once you arrive, register and/or continue to use or access the services, you agree to comply with these terms of use and legal documents with immediate effect.

These terms of use and legal documents are subject to amendment by us at any time. Your continued use of the site after any change has been published means that you agree to these terms of use and the amended legal documents.

Registration requirements as a buyer

You are entitled to register as a buyer to benefit from the services if you meet the following eligibility criteria

Be too old to buy products in your country of residence

Be able to provide an address in Saudi Arabia for delivery of products

For sellers:

Have a trading company registered in accordance with your state laws.

To have a valid business license.

You can provide proof of authorization for individuals who register or use the site.

Provide proof of identity to the authorized person.

Provide supportive bank statements.

You acknowledge and agree that some additional requirements may apply to certain categories of products.

To register on the site, we will need to provide some information, and your registration on the site will not be accepted if the necessary information is not provided to us. We have the right to reject any registrations without giving reasons. We also have the right to carry out the necessary verifications to verify your identity and registration requirements.

Once you have successfully registered, your registration continues for an indefinite period subject to the possibility of suspension or cancellation in accordance with section 6 of these terms of use.

Your obligations

Your responsibility to maintain privacy and restrict access to your account and use it is your password, and to agree to take responsibility for all activities that take place in the name of your account and password.

Agree to notify us immediately of any unauthorized use of your password, account or other breach of the site's safe use standards.

Provide full, real, accurate and current information about yourself and your use of the services as defined by us.

Non-disclosure to third parties (except what is necessary or specified by us) about the user information provided to you.

Collaborate with our requests for additional information regarding your eligibility and use of our services.

Publish, insert or download any inappropriate or prohibited content or material on our site, including:

When you use or access services, you agree that you will not:

Content or material that is morally or religiously inappropriate in any way.

Content or materials that do not comply with local law, Islamic law, rules, ethics, values, morals and traditions.

Content or material that may threaten national security.

Content or material that may be promoted or included in gambling.

Securities, including shares, bonds, instruments, any other securities or any of the assets.

Living or dead creatures and/or any part of any animal that has been preserved or preserved by any industrial or natural means.

None of the weapons.

Alcohol, tobacco products, drugs, mind-touching substances, sleeping substances, alcohol of any kind and medical medicines.

As far as you know, materials that are defective, false, corrupt, misleading or may cause harm when used naturally for the benefit or health of another user of the site.

Non-transferable vouchers.


Publish material that you are not entitled to share or include.

Publish counterfeit or stolen material.

Break or circumvent the law, breach any of third-party rights, regulations or policies, or breach decisions regarding the status of your account.

Use the services if you no longer meet the eligibility criteria for use, are unable to enter into legally binding contracts, or your account is suspended temporarily or indefinitely.

You don't pay for the products you've purchased, unless there's a legal reason to support it in any of our policies.

Customers do not deliver the products you have sold (if applicable), unless there is a legal reason to support your position and is mentioned in any of our policies.

Use the contact information provided to you during the transaction on the site to try to increase your sales beyond the limits of the site or through other sites.

Manipulate the price of any of the products.

Interference with lists of other users.

Take any action that would reduce site evaluation and rating systems.

Publish false, inaccurate, misleading, deceptive, defamatory or similar content.

Transfer your account to another party without prior written consent from us.

Publish spam or similar messages or emails.

Spreading viruses or any other technology that may harm our services or the interests or property of other users.


Copyright, trademark, patent, ethics, advertising, database, and/or any intellectual property rights (collectively referred to as "intellectual property rights") that concern us or our licensees.

Any intellectual property rights related to others.

Collect information about users without their consent.

or circumvent any of our technical procedures for providing services.

Intellectual property rights

All content on the site is under our own ownership or the ownership of our licensees, including but not limited to texts, charts, logos, photos, audio clips, digital downloads and software. We (or our licensees, as required by the case) retain all our rights, ownership and interest in the site and services, to name a few - all intellectual property rights contained in these terms of use.

Also, all the rights, property and interests of any other information, material or content you provide through your use of the services in addition to all your intellectual property rights contained under these terms of use will become ours.

Except for rights expressly granted in accordance with these terms of use:

You agree that you are not entitled to use our trademarks without prior written consent.

All rights not clearly vested in the terms of use are retained for us or our licensees.

Guarantees, pledges and declarations

Full compliance with continued work in accordance with applicable laws, regulations and regulations, including but not limited to compliance with legislation relating to privacy laws and content regulation.

You have full authority to contract in accordance with the terms of use, and your implementation of your obligation under these terms of use does not conflict with:

Ensures, pledges and acknowledges:

Any of the laws, rules, regulations or government guidelines to which they are subject.

Any of the other agreements to which you are a party or to which you have to abide.

If you create or use an account on behalf of a company, you are authorized to act on behalf of this company and ensure its obligation to operate on the terms of use. This account is owned and managed by this company.

You are an owner or authorized to grant the rights and licenses you have granted us in accordance with these terms of use.

Any content you have provided as part of your use of the services and any of the products you list does not violate the rights of third parties anywhere around the world, to name but a few any intellectual property rights (whether registered or not).

In accordance with section 5.1, services are provided to you in their "current state" without guarantees, undertakings or declarations. Without any malfunction or will be presented in a timely or generally.

Furthermore, although we try to be as precise as possible, we do not guarantee that product specifications or any other content of any service are accurate, complete, reliable, up-to-date or error-free. In addition, based on being a buyer, you agree that we are not responsible for examining or testing lists or the content of the services provided by us or by third parties, and that you will not try to place on us the responsibility for any errors or defects in any of the lists. Depending on whether you are a vendor, you are responsible for reviewing the accuracy of the content on your lists and you will not try to place on us or the content/brochure providers the responsibility for errors or inaccuracies.

Liability and compensation

Fraud, including fraud, by this party.

Death or personal injury as a result of negligence of this party.

Any other responsibilities that cannot be limited or waived in accordance with applicable law.

Content or other information you provide when you use the services.

You use services or are unable to use them.

Pricing, shipping, formatting or any of the instructions provided by us.

Delays or interruptions in the provision of services.

Viruses or other malware found through access to services.

Service errors, failures or inaccuracies in any way.

Damage your device by using products sold on the site or through our services.

Content, actions or omissions of non-users of our services.

Comment or any other actions we take related to your use of the services.

The period of time your lists appear in search results or how they appear.

You need to modify practices, content, behavior, loss or inability to do business as a result of changes in these terms of use.

The price at which the product was sold on the site and the original shipping prices.

The amount of the disputed fees, but not exceeding the total value of the fees paid to us during the twelve (12) months prior to the action that led to liability.

Three hundred (300) Saudi riyals.

Any claims or claims made by third parties as a result of your use of the services.

Violation of any of the provisions contained in these terms of use, including but not limited to any of the guarantees, undertakings and declarations.

Violation of any of the applicable laws, to name but a few data protection laws or anti-spam laws.

The way you use our services, but not limited to the content you publish, the products you list or your trademarks that violate any of third-party intellectual property rights, or your content is slandered, satire, slandered or violated any other rights (including privacy rights) related to third parties (including other site users).

There is nothing in these terms of use that would limit or absolve any of the parties of:

In accordance with section 5.1, in any case, we, our parent company, subsidiaries, subsidiaries, directors, managers, officials, agents, employees, suppliers, subcontractors or licensees - whether on the basis of a claim, claim in the contract, damage, negligence, breach of legal duty or breach of these terms of use - will not be liable for any claim of loss of profits, loss of data or information, malfunction of work, financial loss, private or indirect damages or Accidental even if we, subsidiaries, managers, officials, agents, employees, licensees, suppliers or subcontractors are notified of the possibility of such damages.

In addition to the extent permitted by applicable law, we (including, parent company, subsidiaries, subsidiaries, directors, administrators, agents, employees, suppliers, subcontractors or licensees) will not be held responsible, and you acknowledge that you will not place on us the responsibility for any damage or loss caused directly or indirectly by:

In accordance with section 5.1, if section 5.2 or 5.3  are found to be unenforceable or applicable for any reason, our total obligations, including that of the parent company, subsidiaries, subsidiaries, directors, officials, agents, employees, suppliers, subcontractors or licensees, whether as a result of any claim, claim in the contract, negligence or breach of any legal duty or otherwise resulting from the terms of Use this or related to it, it will be a maximum, minimum value

Agree to compensate us and exonerate us, including compensation and discharge of our parent company, subsidiaries and subsidiaries, directors, officials, agents, employees, suppliers, subcontractors and licensees relating to our company or the parent company and subsidiaries and subsidiaries of and against any losses, damages and expenses (including legal fees and lawyers' fees) ("claims") arising from:

Comment, termination or cancellation

Without prejudice to any rights or compensation or any liability to you, we have the right to limit, suspend, withdraw your access to services, cancel the request for any products and/or delete the content provided by you at our own discretion. To avoid doubt, any payments made and received by us in connection with the order for cancelled products will be refunded.

Report violation of terms of use:

We are committed to ensuring that the products and content on the site comply with these terms of use. If the content contained does not fit these terms of use, please notify us and we will investigate.

Buck Market affiliates and additional services

Souq Pack E-Marketing provides a one-person company and/or its affiliates ("Buck Market Affiliates") with location features and other products and services for you when you use or subscribe as a buyer and/or as an on-site seller. A "subsidiary" means, for a particular person, any company that is directly or indirectly controlled, controlled or jointly controlled by that person.

To enhance your experience across the website and with Pac Market affiliates, you hereby agree that we may create additional services, jobs and/or accounts on your behalf, using the information you provide to us on the website.

General provisions

Applicable law: These terms of use and any of the relevant non-contractual rights or duties must be subject to and interpreted by the laws applicable in Saudi Arabia.

Dispute Resolution: If you have any of the issues with our services, please contact us.  We will work hard to resolve the problem facing you at the earliest opportunity.

Third-party rights: A person who is not part of these terms of use has no right to implement any of its terms.

Relationship of the parties: There is nothing in these terms of use that parties or other can interpret or interpret to interpret our relationship as being between partners or agents or there is a joint venture between the parties, but it is understandable and clear that all parties to the agreement are independent parties.

Additional assurances: Parties conduct or arrange for the necessary actions and edit documents and other matters under their authority in order to enforce and verify these terms of use, including but not limited to assisting each party to comply with applicable law.

Waiver: These terms of use are committed to ensuring that the parties, their respective successors and commissioners are officially benefitted.

Total agreement: These terms of use and documents referred to or included in the terms of use represent the entire agreement between the parties with regard to the subject matter of the Convention and transcend and obscure all previous agreements, negotiations and declarations, written or oral, relevant. collectively, explicitly or implicitly.

Amendments: No modification to these terms of use may be made, added or supplemented. It is your consent to comply with the amended terms of use.

Separation of items: If any of these terms of use are considered to be cancelled by any of the competent courts, illegal or non-applicable, this is cancelled for one of these terms of use and the rest of the terms and conditions continue to exist as long as the legal and economic substance of transactions under their terms remains in place without any adverse effect on their parties.

Force Majeure: No party is responsible for the loss, damage, delay or non-fulfilment as a result of the out-of-control actions of any of the parties, whether such work can be expected (e.g. the judiciary, capacity and actions of the legislative, judicial or regulatory authorities of any federal, local, judicial, judicial, or actions of any of our subcontractors, any third party supplier of goods or services to us, or labour disturbances). or complete power outages or economic boycotts).

Non-waiver: Waiving any of the provisions in the terms of use is not a waiver of any of the other provisions (similar or not similar), and any further waiver is not a continuing waiver of any of the provisions in question, unless expressly and in writing.

Contact: You can contact us via email, on our social media sites, live on the site, or contact our call centre at 966552222048 in Saudi Arabia.

Continued access: All provisions that state that they remain valid or which apply by nature after termination of the contract remain in force after your membership is terminated or suspended on site.

Help center: - [email protected]

Email support: - [email protected]

Email us at: - 0552222048

Terms of sale


The terms of sale mean the terms and conditions under which purchases are supplied and delivered to you as a buyer on the website or on our mobile application (collectively referred to as the "site") owned and operated by Souq Pack.

Please read these terms carefully before following up on your purchase on the website, your submission of the purchase order through the website is your consent to these terms of sale and to comply with their immediate effect.

In addition, please read our privacy policy, where your use of the site and these terms of sale are subject to our privacy policy.

Accepting the purchase order

Credit or debit card.

Or through your e-wallet.

Or cash on delivery (no more than 8,500 SAR

Non-payment of purchases when due.

During the reasonable time we set for you, you failed to provide us with the information required to deliver the products to you.

You do not allow us within a reasonable period of time to deliver products to you or fail to deliver them.

In the event of an attempt to buy in bulk or multiple purchases according to section 2.8 below.

Increase or decrease by 10% in production orders made specifically for the customer

If the customer requests the delivery of part of the quantity after the completion of the manufacturing orders, he must pay the last payment and review the terms and prices of storage.

Approval of the design rehearsal or samples in the orders of the products manufactured to the customer is considered as a purchase order of duty and may not be cancelled or modified

If the production department is unable to make a concrete sample, the designers department will make a design rehearsal similar to the concrete samples to be adopted with the customer first and on top of which the production department can work directly on demand as is supported in prova design by the customer

Supplier: As determined on site, each product in the purchase order is sold either by us or by a local or international vendor.

Acceptance of purchase order: Your  purchase order is accepted by us when we notify you of acceptance in writing (whether by email or SMS on your mobile phone, and if we are not able to accept your purchase order, we will notify you in writing or through a telephone call followed by a written notification via email or SMS on your mobile phone, and the value of the product will not be deducted from your account.

Payment: Payment: Issuing your purchase order is authorized by you or any third party specializing in electronic payments to deduct the value of purchases from your credit or debit card balance, knowing that we accept payment with a wave: a bank transfer on the company's official account.

In order to authorize credit/debit card payments, we may ask you to open an account with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. And you're going to let us do it, and we won't be responsible for any damage or loss you might incur as a result.

We may add or cancel certain payment cards or payment methods accepted by us at any time and without any prior notification from us.

Cancel purchase order: You can cancel your purchase order immediately before shipping the product for any reason, whether it's only unprinted products

Cancel your order by us: We are entitled to cancel your order at:

Bulk purchase and multiple purchase: We reserve the right to reject any orders, at our own discretion, if we discover a wholesale purchase or multiple purchase of similar products

Deliver your order

If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delivery delay.

If there is no one at your address to deliver the product and the product cannot be mailed to your mailbox, we will let you know in due course how to deliver or deliver the product.

If you cannot deliver the product from us as agreed or cannot reschedule the delivery of the product after it cannot be delivered to you at your address, we will contact you for further instructions. We will cancel your order in accordance with the terms of the sale when we cannot contact you or arrange a new delivery or delivery appointment despite our ongoing efforts.

You may be subject to import duties and/or taxes when ordering products requiring delivery from outside the country, which may be imposed once the package has reached the specified destination;

Customs policies vary from country to country, so you should contact your local customs office for more information (with regard to customs operations and applicable duties); you should be aware that products requiring delivery from outside the country may be subject to opening and inspection by customs officials in the country of destination.

Delivery cost: The cost of delivering products according to the prices listed on the site

Delivery date: This information will be displayed to you on the website

Delivery delays:

Delivery from outside the country: You may be registered as an importer if you request the delivery of products from outside the country.

Product ownership: The products become owned by you as soon as we deliver them to you at the delivery address and pay you their full value

Billing: We will issue an electronic invoice for the value of your purchases and send them to your email

Return and replacement

The following table shows our return and replacement policy by category of each product

Reasons for return and replacement

Return and replacement capability

Terms of return

Receiving the wrong product, receiving a product that is not as described on the site, and receiving a damaged product


For non-printed products, you must return the product within three (3) days of receiving it.


The product has never been used, and is in its original state with its original cover and includes all cards.


Non-returnable products: You are not entitled to return or replace any of the following products:

previously used, damaged, or became different from what you received.

Any consumables that have been used or installed in something else.

Any products are free of their serial number or have been manipulated.

Any products you have approved include printing on them non-returnable products for health reasons, which were opened after delivery, or if mixed with other items after delivery.

According to section 2.4, for delivered products, we will revalue the product subject to the full return, including the return fee to us (excluding the fees paid to ship the product to you) and this applies to the following cases how to contact us)

For return and replacement: You can contact us via email, through our social media sites, live chat on the site, or contact our call centre on 966552222048 in Saudi Arabia.

How to refund

Products that are defective or that are not described on the site.

If the reason for the return is due to an error on our part such as mispricing, description, delay in delivery from the agreed date, etc.

For all other cases, we will revalue the returnable product (excluding the fees paid to ship the product to you) with the cost of returning the product to us.

For products that have not been delivered, you are entitled to receive their full value if you cancel the purchase order in accordance with section 2.6

Refund procedures: The refund will be similar to the same way you pay it, as follows

If you have paid the value in cash on delivery, we will return the value to your electronic wallet, or

If you have paid the value under a credit/debit card, you can choose between returning the amount to your credit/debit card, or placing it in your electronic wallet.

When to refund: The amount will be returned to you at the same time as we receive and the product will be checked at our customer's goods preparation centre, and the final amount will be received as follows:

If the amount will be returned to your credit/debit card: this will be done within 30 (30) days of receiving the product returned at our customer's goods preparation centre

If the amount is returned to your electronic wallet, we will return the amount immediately after we receive the product at our customer's goods preparation center, and the product will be checked by us, if you cancel the purchase order before the shipping date, the amount will be returned to you automatically.

Storage terms and prices

Storage fees are calculated no later than 4 days after the end of the order after the customer's response to the order, and storage fees for each delay day are calculated as follows:

The price of storing the drum size 90*100 is 47 riyals per day, the price of storing one carton size 40*60 is 18 riyals per day. Storage fees are added to the remaining invoice value on the customer in the last payment

If the customer does not respond within 60 days by receiving the request after notification 3 times to pay payment dues from storage fees or late payments

The application is transferred to legal affairs and submitted to the Commercial Court and the competent authorities to take the necessary commercial legal procedures towards the customer souqpack Ahlak and the destruction of the product is entitled after a period of 90 days from the date of the customer's notice and the customer is not entitled to claim a refund of the value of the product or the recovery of the product itself

Legal liability

circumvention, including fraud committed by this party;

Death or personal injury caused by negligence by this party

Any other liability that may not be limited or waived under applicable law

Late delivery of products or failure to deliver part of them if you yourself fail to provide us with the information we need within a reasonable time since the date we requested it or if you fail to pay the value

Damages that may result from unauthorized product repairs

Loss of any data stored or saved in repaired or replaced products

You are fully dependent on the content or any other information provided by the site and concerns the product to which you issued the purchase order

Use or unable to use the product you ordered

Site delays, delays or disruptions to our services

Viruses or electronic malware resulting from the use of the product you ordered

Damage to your device as a result of using the product you ordered

You're missing a job, you're unable to do your job or something because we can't deliver the product you ordered on time.

Any actions or events beyond our control.

The price of the product sold on the site, the original shipping costs and the cost of shipping the product return, or

300 (300) SR

Any claims or requests made by any third party arising from your use of the site and our services

Your violation of any of the terms and conditions of this agreement, including and without limiting any guarantees, declarations or undertakings

Or any violation of applicable laws.

There is nothing in these terms of sale that would limit or absolve any party of responsibility for

In accordance with Section 1.7, we, our parent company, subsidiaries, subsidiaries or employees or employees of our directors, board members, employees, agents, suppliers, subcontractors or licensees will not be responsible on the grounds of a court ruling, claim arising from the contract, civil law, negligence, breach of legal duties or arising from or related sales conditions, resulting from the loss of profits, data, information or information. Any subsequent, accidental, indirect or private damages, even if we, our subsidiaries, directors, board members, agents, employees, licensees, subcontractors or suppliers are notified of the possibility of such damages

In addition, as permitted by applicable law, we, including our parent company, subsidiaries, subsidiaries or employees, or their directors, board members, employees, agents, suppliers, subcontractors or licensees, will not be legally responsible, and you confirm your agreement here that we are not responsible for any damages or losses that may arise from the following, either directly or indirectly.

According to section 1.7, if it is found that items 3.6, 2.7 and 3.7 are not applicable or not effective for any reason, then we are fully legally liable.


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